Terms of service


1. General provisions

These general conditions of sale (hereinafter, "General conditions of sale") govern all sales of Sensi Italie S.r.l. products. (hereinafter, "Products" or "Product") concluded remotely on the website www.sensiskinfood.com (hereinafter, the "Site").

The distance selling service governed by the General Conditions is reserved exclusively for consumers (hereinafter, "Customers" or "Customer"); 'consumers' are natural persons over the age of 18 who act for purposes unrelated to their trade, business, craft or profession.

The language used for the conclusion of sales contracts through this site is Italian.

This document regulates the relations between Sensi Italie S.r.l. (hereinafter, "Owner" or "Seller") and the Customer as identified above who makes online purchases on the website www.sensiskinfood.com in accordance with the provisions of Part III, Title III Chapter I of the Consumer Code Legislative Decree no. 206/2005 amended by Legislative Decree no. 21/2014 and by Legislative Decree no. 70/2003 regarding telematic contracts and electronic commerce.

In the event that the customer does not want to accept these conditions, he is not authorized to use the services offered by the Site.

These conditions can be modified at any time and these will be valid from the date of publication of the same.

The owner invites you to carefully read the General Conditions, available on the Site, in order to become aware of them, to memorize them.

2. Identification of the Seller

The goods covered by the conditions of sale are owned and sold by Sensi Italie s.r.l. C.f./p.i 03796230047 with registered office in Via Jervis 77 10015 Ivrea (TO). Sensi Skinfood is produced and packaged exclusively in via G. Di Vittorio, 65/10 38015 Lavis (TN).

3. Object of the contract

The subject of this contract is the remote sale, through telematic tools organized by the seller, of the cosmetic products with the Sens Italie s.r.l. brand.

4. Methods of stipulating the contract and registering on the Site.

The contract is concluded exclusively through the internet, through the Client's access to the Site. The client is aware that an internet connection is required in order to access the site, the costs of which are borne by the same and established by their own connectivity manager.

In order to make the purchase, the customer can, at his discretion, choose to register on the site, by filling in the appropriate registration form, and subsequently logging in by entering the username and password indicated during registration, or access as as a "Guest" by filling in all the fields indicated therein with your identification data, e-mail address, telephone number and product delivery address.

The information and personal data entered must be truthful, accurate and up-to-date. The customer assumes full responsibility for this correctness.

Under no circumstances will resellers or wholesalers or anyone intending to purchase the products for resale be able to make purchases on the site.

In order to purchase a product, the Customer, following registration, must view the pages of the electronic catalog under the "Collections" section and select the product/s he intends to purchase.

Once the products have been selected, the Customer will be invited to check the contents of the cart where he will be made aware of the total price and the price of the individual products selected, the cost relating to delivery costs and times, any other accessory, the payment methods, the conditions of withdrawal, the qualities and characteristics of the product (which can be viewed via the access link to the "Collections" page https://senskinfood.com/collections) and the warning that the completion of the order purchase implies the obligation to pay the indicated price.

Finally, before definitively sending the order, the customer is required to view and accept by flagging the appropriate box these general conditions of sale, the conditions of use of the site and the privacy policy indicated under the "Terms and conditions" rules which will be accessible via the appropriate link https://senskinfood.com/pages/terms-conditions.

5. Conclusion of the contract

The contract will be considered concluded only with the sending by Sensi Italie S.r.l. an order confirmation e-mail (hereinafter, "Order Confirmation").

The Order Confirmation contains the customer's data, the order number, the detailed price of the products, the chosen payment method, the place, the delivery costs as well as any charges and the link to be able to download and print a copy of these conditions.

The contract is not considered completed if the customer does not receive the Order confirmation from the Seller.

6. Availability of products.

The products that can be purchased are those present in the electronic catalog published on the site on the "Collections" page of which the owner undertakes to indicate in real time the available and unavailable products as well as the shipping times.

If several Customers purchase at the same time and the Product appears available, being instead out of stock, the holder will notify the Customer of this unavailability by e-mail to the address provided at the time of registration.

The owner will also inform the Customer by e-mail about the waiting times for the product, asking if he intends to confirm the order request or not.

If the customer does not want this wait, the contract will be considered not concluded and any amounts already paid will be refunded to the customer.

The Owner has the right to provide information to the customer regarding the possibility of purchasing substitute products of equal or higher quality that the user may decide to purchase by placing a new order.

In any case, the owner reserves the right to remove any product from the site and to eliminate and/or modify the content of the same.

7. Prices.

All prices of the products on sale are expressed in euros and are inclusive of VAT and any other tax.

Shipping costs and any other ancillary charges are not included in the purchase price of the single product but are indicated on the order summary page as well as in the purchase confirmation email sent following the purchase.

In the event that, in the same order, the total amount exceeds €85.00, the delivery of the products will take place free of charge, unless the Customer requests expedited shipping instead of ordinary express shipping.

The Owner reserves the right to change the price of the products without notice starting from the publication of the change on the Website.

8. Payment and Payment Methods.

Payment for products purchased through the Site can only be made through one of the methods indicated and selectable in the purchase procedure and listed below: payment with credit card.

Payment for the products on the site can be made by accepted credit cards Maestro, MasterCard, Visa and American Express Payment by Paypal and Stripe. Cash on delivery.

By selecting this payment method (hereinafter, Cash on Delivery") the Customer will be advised that an additional cost will be added, in addition to the shipping costs, the amount of which will be specifically indicated in the purchase procedure.

Cash on delivery can only be made using cash and no other payment methods are permitted.

The Additional Cost for Cash on Delivery is due even if the order does not apply for Home Delivery costs.

In the event of exercising the right of withdrawal, the Additional Cost for Cash on Delivery will not be refunded, pursuant to and for the purposes of art. 56, paragraph II, Consumer Code, since it is an additional delivery cost and SensiskinFood offers a type of delivery that does not include this cost.

It should be noted that, if the Customer has chosen Cash on Delivery, but has refused to collect the package and pay twice, even if not consecutive, without having previously exercised the right of withdrawal, the Customer will be allowed to pay for the purchases made on the Site only with the following payment methods: payment by credit card and payment by PayPal and Stripe.

9. Delivery of products.

The holder only accepts orders whose delivery must take place in Italy with the exclusion of the Municipalities of Livigno and Campione d'Italia.

Delivery takes place through express shipping selected by the Owner in 3-5 working days (Monday to Friday) to the address provided by the Customer starting from the receipt of the order confirmation and summary email and in any case no later than 30 days from the date of receipt by the buyer of the order confirmation email sent to Sensi SkinFood.

In the event that the Owner is unable to carry out shipments within this period, he will promptly notify the Customer via the e-mail he provided during registration.

The Customer is required to check the number of packages and the conditions of the goods in the event that the packaging is not intact and/or damaged or otherwise altered, including in the sealing materials.

In this hypothesis, the Customer is required to refuse the delivery and to promptly notify the owner who will make the necessary complaints to the shipper, arranging for a new shipment and the return of the refused goods.

In the aforementioned hypothesis, where the Customer decides to accept the delivered products in any case, in order to be able to protect his rights, the customer must accept the package with Reserve (indicating the justification for the reserve) on the delivery document, of which he must keep a copy.

The seller cannot in any case be held responsible for any damage or inconvenience caused by delays in delivery.

If it is not possible to deliver the Order due to the absence of the Customer at the place of delivery indicated at the time of the Order, the Holder, by means of the courier, will leave a notice of stock in which the place where the item is located will be specified. package and the methods to be used to arrange collection.

It is understood between the parties that the contract will be terminated if delivery cannot take place for reasons not attributable to the Owner after 30 days from the date on which your Order is available for delivery.

As a result of the termination of the contract, the Owner will return the amount paid to the User, including delivery costs, without unjustified delay and, in any case, within 14 days from the date of termination of the contract.

The risks relating to the Products pass to the User from the moment of their delivery.

10. Responsibility of the Owner

Sensi SkinFood S.r.l. does not assume any responsibility for any disservices attributable to unforeseeable circumstances or force majeure, even when linked to malfunctions or disservices of the internet, in the event that it is unable to execute the order within the time stipulated in the contract.

Furthermore, the seller will not be responsible for costs and damages suffered due to the non-execution of the contract for reasons not attributable to him.

The owner is also not responsible for any fraudulent use that may be made by third parties of the payment methods.

11. Right of withdrawal.

In accordance with the provisions of art. 52 of the so-called "Consumer Code" the Customer has the right to withdraw from the purchase contract for any reason without any explanation and without penalty and in the manner indicated in the following point.

To exercise the right of withdrawal, the Customer must, within the fourteenth day of receiving the products in respect of which the right is being exercised, send a communication to the seller by means of a letter with acknowledgment of receipt to the address: Sensi Italie s.r.l. Via Jervis 77 10015 Ivrea (TO) or by PEC at the address: sensi-italie@pec.it.

The communication may be of free content, indicating the customer's time to exercise the right of withdrawal and the product/s object of the withdrawal to the company pec address sensi-italie@pec.it.

In the event of withdrawal, in order for the Customer to comply with the aforementioned deadline, it is sufficient for the user to send the notice of withdrawal in the manner indicated before the 14-day deadline.

Once the aforementioned communication of withdrawal has been received, the Seller, having verified compliance with the terms, will send the customer a "Return Opening" e-mail containing the procedure for carrying out the same.

The Customer undertakes to send the returned goods to the Seller within 14 days of the notification of the opening of the return.

On the other hand, the Seller undertakes to reimburse all payments received that may include delivery costs within the term of 14 days, using the same payment method used by the consumer for the initial transaction, unless the Customer expressly indicates an alternative method in the explicit declaration of withdrawal.

The shipping costs are charged to the Customer and until the goods are received in the Seller's warehouse these are under the complete responsibility of the Customer.

The Seller may withhold the refund until he has received the goods or until the Customer has demonstrated that he has sent the goods.

The right of withdrawal cannot be exercised in relation to the Seller's products whose packaging has an open seal after delivery.

Once the product has been received, the Seller will open the refund procedure if and only if the goods will be sent within the set deadlines (the postmark or delivery to the courier will prove the date) and where the products, upon receipt, will be intact in their original packaging, instructions and documents if they accompany the product and in any case complete in all its parts.

The withdrawal applies to the product in its entirety and it is not possible to exercise the withdrawal on one or more parts of the product purchased.

The products must be sent with a single return and the seller reserves the right not to accept the products of the same order, if returned and shipped at different times.

12. Warranty

The products offered on the site are exclusively top quality products.

The products are safe and are made in full compliance with national and European legislation.

The products are purchased directly from the Seller from the Manufacturer.

The characteristics of the products are indicated in the "Collections" section on the page of each product.

The images and colors of the products sold may not match due to the Internet browser or monitor used by the customer.

Without prejudice to the indications on the label, the Customer cannot make any exceptions on the colour, shape and dimensions of the product if they do not correspond to the image on the Customer's monitor.

All products sold on the Site are covered by the legal guarantee of conformity provided for by articles 128-135-septies of the Consumer Code.

The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within two years of such delivery.

Unless proven otherwise, it is assumed that any lack of conformity which occurs within one year of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity.

Starting from the thirteenth month it will be the Customer's responsibility to demonstrate that the lack of conformity already existed at the time of delivery of the same.

The lack of conformity can be subjective and/or objective. In the event of a lack of conformity of the goods, the consumer has the right to have it restored to conformity, or to receive a proportional reduction in the price, or to terminate the contract.

The will to make use of the guarantee must be sent in writing by letter with return receipt to the address: Via Jervis 77 10015 Ivrea (TO) or by PEC address sensi-italie@pec.it."

In case of receipt of defective products or in any case not compliant with the orders placed, the customer has the right to restore the conformity/defect of the product without charge by repair or replacement.

The Customer can request the intervention of the guarantee within two years from the delivery of the goods if he reports the defect to Sensi Italie S.r.l. within two months of when this occurs. In cases of defect/non-conformity of the products, the Customer may alternatively request the repair, replacement, price reduction or termination of the contract unless the request is excessively burdensome or objectively impossible for the Seller.

The Seller is not liable and therefore products that show signs of tampering, which have been used improperly or contrary to diligence or not in accordance with the intended purpose of the product, not attributable to faults or manufacturing defects, are not covered by the warranty.

The will to make use of the guarantee must be sent in writing by letter with return receipt to the address: Via Jervis 77 10015 Ivrea (TO) or by PEC address sensi-italie@pec.it.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity.

Starting from the seventh month it will be the Customer's responsibility to demonstrate that the lack of conformity already existed at the time of delivery of the same.

13. Privacy policy and cookies.

The processing of users' personal data will be carried out in compliance with the regulatory provisions on the protection of personal data, as better specified in the privacy policy and cookie policy which can be consulted in the appropriate section of the site at the following link https://senskinfood.com/ pages/privacy-policy.

14. Contract Integrity.

These General Conditions of Sale consist of all the clauses that compose them.

If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

15. Dispute Resolution, Applicable Law and Jurisdiction.

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the customer, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.

16. Customer Service and Complaints

It is possible to request information, send communications or submit complaints by contacting customer service ("Customer Service") in the following ways:

- by e-mail, at the address: info@senskinfood.com

- by mail, writing to Sensi Italie s.r.l. Via Jervis 77 10015 Ivrea (TO)

- by telephone, on 01251922188 - through the Website, by accessing the "Contact Us" section;

Sensi SkinFood S.r.l. will respond to complaints by e-mail or post within a maximum of 5 working days from receipt of the request.

17. Producer Responsibility

The goods sold on the site https://www.senskinfood.com are produced by third-party companies that hold the status of "Producer" pursuant to the provisions of the Consumer Code.

Therefore, as a Seller, La Sensi s.r.l. is not responsible for any damage caused by product defects pursuant to article 114 and following of the cod. cons.

The consumer, in the event that he suffers damage, has the burden of reporting such damage in writing to the seller and must indicate the product that caused the damage, the place, and with reasonable approximation the date of purchase; it must also contain the offer for viewing the product, if it still exists.

The seller undertakes to communicate within three months of the request, the identity or domicile of the manufacturer or of the person who supplied him with the product.

18. Concluding Clarifications

In any case, La Sensi Italie s.r.l. recommends to the consumer:

- To make sure you are not allergic to any of the ingredients contained in the Products

- Not to use the products in place of medical or therapeutic treatments as these are not intended as dermatological cures or treatments

- To contact your doctor in relation to any doubts about the use of the Products

- Not to replace the advice on using the Seller's Products with the advice of a doctor.

Sensi Italie s.r.l will therefore not be held responsible for any undesirable reactions to the ingredients contained in the products sold.


The Site is owned by Sensi Italie SRL (CF/P. IVA 03796230047) with registered office in via G. Jervis 77 10015 Ivrea (TO). These terms apply in relation to your use of the www. Sensiskinfood.it by the User/Users.

The purpose of the Site is to provide the User with information about the Sensi Italie s.r.l. branded products, to view the advice and suggestions of the Owner, relating to their correct functioning, to learn about the ingredients and properties of the Products, as well as purchase the same , as well as knowing, by e-mail, promotional messages or commercial information relating to Sensi Italie.

The use of this site is governed by the following conditions as well as by the "General conditions of sale" available at the following link https://sensiskinfood.com/policies/terms-of-service, by the cookie policy https://sensiskinfood.com /pages/cookie-policy and privacy policy https://sensiskinfood.com/policies/privacy-policy

Sensi Italie reserves the right to modify these General Conditions at any time as well as the terms and characteristics of the services. The User also undertakes to periodically consult the terms identified above also in order to check for any updates or changes.

Use implies acceptance by the user of these conditions and their obligatory nature.

The User undertakes to use the Site for lawful purposes of a personal and non-commercial nature, without prejudice to the industrial and intellectual property rights of Sensi Italie. The contents of the site cannot therefore be used in any way for illegal purposes or in any case deemed by Sensi Italie to be incompatible with the nature of the services offered such as, by way of example but not limited to, modification, reproduction, diffusion, reproduction or transmission without the prior consent written by Sensi Italie.


reserves the right to permanently or temporarily interrupt or suspend access to the Site without notice and liability for any reason, including if, in its sole decision, you violate any provision of these Terms.

You may be asked to stop using the service/site and may also be asked to cancel your account and/or services at any time. Sensi Italie declines all responsibility for damages, claims or losses, direct or indirect, deriving to the User due to the failure and/defective functioning of the User's or third party's electronic equipment or for any damage or prejudice suffered as a result of access and use of downloads of materials contained on the site, including viruses, malware, and other malicious electronic content.


The Site and its content, including but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, videos, and all related Intellectual Property Rights are the exclusive property of Sensi Italie s.r.l., or third parties.

Except as expressly provided in these Terms, nothing in these Terms shall be deemed to constitute a license and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, modify or create derivative works.


The privacy policy and the cookie policy are to be considered an integral part of these General Conditions and can be accessed in the Privacy policy section of the site at the link https://senskinfood.com/policies/privacy-policy


The General Conditions are governed by Italian law. For any dispute relating to these Conditions, the Court in which the user has his residence or domicile where located in the territory of the Italian State is competent.


In the event that any of these provisions should be canceled or declared void or in any case not applicable, the remaining provisions will remain fully valid and effective.