Privacy Policy

01

Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, including inferences drawn from them, depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

02

Personal information sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services from your device when you use our products or services, including through cookies and similar technologies.
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

03

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. To process your payments, fulfil your orders, manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience for you.
• Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal or unsafe activity.
• Communicating with you. To provide customer support, be responsive, and maintain our business relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

04

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

• With Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, or to enforce or protect our rights.

05

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

06

Third party websites and links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

07

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

08

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, or resolve disputes.

09

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to access / know — you may request access to personal information we hold about you.
• Right to delete — you may request that we delete personal information we maintain about you.
• Right to correct — you may request that we correct inaccurate personal information.
• Right of portability — you may request a copy of your personal information and that we transfer it to a third party.
• Managing communication preferences — you may opt out of promotional emails at any time using the unsubscribe option.

If you reside in the UK or European Economic Area you may also exercise:

• Objection to processing / restriction of processing.
• Withdrawal of consent, without affecting the lawfulness of any prior processing.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below.

10

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. You may also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the responsible authorities here.

11

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

12

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

13

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@sensiskinfood.com or write to Sensi Italie S.r.l. — Via Jervis 77, 10015 Ivrea (TO), Italy — VAT 03796230047. For the purpose of applicable data protection laws, we are the data controller of your personal information.