Terms of service

01

Identification of the seller

The goods covered by the conditions of sale are owned and sold by Sensi Italie S.r.l. — VAT 03796230047 — registered office in Via Jervis 77, 10015 Ivrea (TO). Sensi Skinfood® products are produced and packaged exclusively at Via G. Di Vittorio 65/10, 38015 Lavis (TN).

02

Object of the contract

The subject of this contract is the remote sale, through telematic tools organised by the Seller, of cosmetic products under the Sensi Italie S.r.l. brand.

03

How the contract is stipulated and registration on the Site

The contract is concluded exclusively through the internet, by accessing the Site. To complete a purchase the Customer may register on the Site or check out as Guest, providing identification data, email address, telephone number and delivery address. The information entered must be truthful, accurate and up-to-date.

Resellers, wholesalers, and anyone intending to purchase products for resale are not allowed to make purchases on the Site.

Before placing the order the Customer must view the catalogue under “Collections”, verify the contents of the cart (total price, individual prices, delivery costs and times, payment methods, conditions of withdrawal, characteristics of the products) and explicitly accept these General Conditions of Sale, the conditions of use and the privacy policy.

04

Conclusion of the contract

The contract is considered concluded only when Sensi Italie S.r.l. sends an Order Confirmation email. The Order Confirmation contains the Customer's data, the order number, the detailed price of the products, the payment method, the place and delivery costs, plus a link to download a copy of these conditions.

If the Customer does not receive an Order Confirmation, the contract is not considered concluded.

05

Availability of products

Products available for purchase are those listed in the “Collections” section of the Site. The Owner undertakes to keep availability and shipping times up to date in real time.

If multiple Customers purchase the same Product at the same time and stock runs out, the Owner will notify the Customer by email about the unavailability and the related waiting times, asking whether to confirm the order. If the Customer does not wish to wait, the contract is considered not concluded and any amounts already paid will be refunded.

The Owner reserves the right to remove or modify any product at any time.

06

Prices

All prices are expressed in Euros and are inclusive of VAT and any other tax. Shipping costs and ancillary charges are not included in the unit price but are indicated on the order summary and in the purchase confirmation email.

When the total order amount exceeds €85.00, standard delivery is free of charge — unless the Customer requests expedited shipping.

The Owner reserves the right to change the price of the products without prior notice from the date of publication on the Site.

07

Payment and payment methods

Accepted payment methods include credit and debit cards (Maestro, MasterCard, Visa, American Express), PayPal, Stripe and cash on delivery. When choosing cash on delivery, an additional cost is added in addition to shipping costs; this amount is specified during the purchase procedure.

In the event of withdrawal, the additional cost for cash on delivery is not refunded, pursuant to art. 56, paragraph II, of the Italian Consumer Code, as it is an additional delivery cost when the Seller already offers a delivery option without this charge.

If the Customer has chosen cash on delivery but has refused to collect a package and pay twice — even if not consecutive — without having previously exercised the right of withdrawal, future purchases must be paid only by credit card, PayPal or Stripe.

08

Delivery of products

The Owner only accepts orders to be delivered in Italy, excluding the Municipalities of Livigno and Campione d'Italia.

Delivery is by express courier within 3–5 working days (Monday to Friday) from receipt of the Order Confirmation, and in any case no later than 30 days from such receipt.

The Customer must verify the number of packages and the condition of the goods upon delivery. If the packaging is not intact or has been altered, the Customer must refuse the delivery and promptly notify the Owner.

If the Customer accepts the package in any case, the Customer must accept it with “Reserve” (specifying the reason) on the delivery document, keeping a copy.

If delivery is not possible due to the Customer's absence at the indicated address, the courier will leave a notice with details for collection. The contract is terminated if delivery cannot take place for reasons not attributable to the Owner after 30 days from the date on which the Order is available for delivery; the Owner will refund the amount paid, including delivery costs, within 14 days of termination.

Risks relating to the Products pass to the Customer from the moment of delivery.

09

Liability of the Owner

Sensi Skinfood S.r.l. does not assume any responsibility for service disruptions attributable to unforeseeable circumstances or force majeure, including malfunctions or disservices of the internet.

The Seller is not responsible for costs and damages suffered due to non-execution of the contract for reasons not attributable to it, nor for any fraudulent use that third parties may make of the payment methods.

10

Right of withdrawal

Pursuant to art. 52 of the Italian Consumer Code, the Customer has the right to withdraw from the purchase contract for any reason without penalty, within fourteen (14) days of receiving the products.

To exercise the right of withdrawal, the Customer must send a communication to the Seller by registered letter with acknowledgement of receipt to Sensi Italie S.r.l. — Via Jervis 77, 10015 Ivrea (TO) or by certified email (PEC) to sensi-italie@pec.it, indicating the products subject to withdrawal.

Once the Seller has received the withdrawal notice and verified compliance with the terms, it will send a “Return Opening” email containing the procedure. The Customer undertakes to send the returned goods to the Seller within 14 days of the return opening notification.

The Seller undertakes to refund all payments received — including delivery costs — within 14 days, using the same payment method used by the Customer for the initial transaction, unless otherwise expressly indicated. Shipping costs for the return are borne by the Customer.

The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that the goods have been sent.

The right of withdrawal cannot be exercised in relation to products whose packaging has an open seal after delivery. Withdrawal applies to the product in its entirety; partial withdrawal is not possible.

11

Warranty

The products offered on the Site are top-quality items, safe and produced in full compliance with national and European legislation.

All products sold on the Site are covered by the legal guarantee of conformity provided for by articles 128–135-septies of the Italian Consumer Code. The Seller is liable to the consumer for any lack of conformity existing at the time of delivery and which becomes apparent within two years of delivery.

Unless proven otherwise, it is assumed that any lack of conformity occurring within one year of delivery already existed on that date — unless this hypothesis is incompatible with the nature of the product or the lack of conformity. From the thirteenth month onwards, it is the Customer's responsibility to demonstrate that the lack of conformity already existed at the time of delivery.

The will to make use of the guarantee must be sent in writing by registered letter to Via Jervis 77, 10015 Ivrea (TO) or by PEC to sensi-italie@pec.it.

In case of defective products or products not compliant with the orders placed, the Customer has the right to restore conformity free of charge by repair or replacement, alternatively by price reduction or termination of the contract.

The Seller is not liable for products showing signs of tampering, used improperly, or used in a manner contrary to the intended purpose of the product.

12

Privacy and cookies

The processing of users' personal data is carried out in compliance with the regulations on personal data protection, as detailed in the Privacy Policy.

13

Contract integrity

These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions are deemed invalid or declared as such pursuant to the law or a court decision, the other provisions will continue to have full force and effect.

14

Applicable law and jurisdiction

These General Conditions of Sale are subject to Italian law. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, where located in the Italian State.

It is also possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010 through the European ODR Platform.

15

Customer service and complaints

You can request information, send communications or submit complaints by contacting Customer Service:

• By email at info@sensiskinfood.com
• By mail to Sensi Italie S.r.l. — Via Jervis 77, 10015 Ivrea (TO)
• Through the “Contact Us” section of the Website

Sensi Skinfood S.r.l. will respond to complaints by email or post within a maximum of 5 working days from receipt of the request.

16

Producer responsibility

The goods sold on the Site are produced by third-party companies that hold the status of “Producer” pursuant to the provisions of the Italian Consumer Code. As Seller, Sensi Italie S.r.l. is not responsible for any damage caused by product defects pursuant to articles 114 and following of the Italian Consumer Code.

17

Concluding clarifications

Sensi Italie S.r.l. recommends to the consumer:

• To make sure you are not allergic to any of the ingredients contained in the Products.
• Not to use the products in place of medical or therapeutic treatments — they are not intended as dermatological cures or treatments.
• To consult your doctor in relation to any doubts about the use of the Products.
• Not to replace medical advice with the use indications of the Seller's Products.

Sensi Italie S.r.l. will not be held responsible for any undesirable reactions to the ingredients contained in the products sold.

18

General conditions of use

The Site is owned by Sensi Italie S.r.l. (VAT 03796230047), with registered office in Via G. Jervis 77, 10015 Ivrea (TO). These terms apply in relation to your use of www.sensiskinfood.com.

The purpose of the Site is to provide information about Sensi Italie S.r.l. branded products, share advice and suggestions on their correct use, present ingredients and properties, allow purchases, and — when authorised — share promotional or commercial information via email.

Sensi Italie reserves the right to modify these General Conditions at any time as well as the terms and characteristics of the services. The User undertakes to periodically consult the terms to verify any updates or changes.

The User undertakes to use the Site for lawful purposes of a personal, non-commercial nature, without prejudice to the industrial and intellectual property rights of Sensi Italie.

19

Suspension of services

Sensi Italie reserves the right to permanently or temporarily interrupt or suspend access to the Site without notice and without liability for any reason, including if, in its sole decision, the User violates any provision of these Terms.

Sensi Italie declines all responsibility for damages, claims or losses — direct or indirect — deriving from the failure or defective functioning of the User's or third party's electronic equipment, or for any damage suffered as a result of accessing and using downloads of materials contained on the Site, including viruses, malware, and other malicious electronic content.

20

Industrial and intellectual property

The Site and its content — including software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, videos and all related Intellectual Property Rights — are the exclusive property of Sensi Italie S.r.l. or third parties.

Except as expressly provided in these Terms, nothing herein shall be deemed to constitute a license. The User agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt or create derivative works.